Front Desk Receptionist

Job TitleFront Desk Executive

DepartmentClient Services / Reception

LocationHSR Layout , Bengaluru

Experience1–2 years preferred

Job SummaryThe Front Desk Executive is the first point of contact for clients visiting the wellness and recovery centre.

The role involves managing appointments, assisting with client onboarding, handling payments, and ensuring a smooth client experience.

The Front Desk Executive coordinates with physiotherapists and recovery technicians to ensure efficient scheduling and service delivery.

Key ResponsibilitiesClient Reception & Assistance

• Welcome clients professionally and create a positive first impression

• Assist with check‑in and check‑out procedures

• Provide basic information about services, programs, and packages

Appointment Scheduling

• Schedule physiotherapy and recovery therapy sessions

• Manage appointment calendars for therapists and recovery equipment

• Ensure proper time allocation for each service

Client Registration

• Assist new clients with registration and medical intake forms

• Maintain accurate client records in the clinic management system

Payment & Billing

• Process payments for sessions, packages, and memberships

• Generate invoices and receipts

• Maintain daily transaction records

Package & Membership Coordination

• Inform clients about therapy packages and membership programs

• Assist with package purchases and renewals

Coordination with Physio / Recovery Team

• Communicate schedules with physiotherapists and recovery technicians

• Ensure therapy rooms and equipment are ready before appointments

Administrative Duties

• Answer phone calls and respond to client inquiries

• Manage email and WhatsApp booking inquiries

• Maintain front desk documentation and reports

Facility Coordination

• Ensure reception area is clean and organized

• Monitor client waiting area and maintain a professional environment

Required Qualifications• Bachelor’s degree or diploma in business administration, hospitality, or related field (preferred)

• 1–2 years experience in reception, customer service, or clinic front desk

Key Skills• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Basic computer skills (Excel, appointment software, billing systems)

• Professional appearance and demeanor

• Ability to handle clients calmly and professionally

Working HoursTypically 8–10 hour shifts depending on clinic schedule, including possible weekend shifts.

Performance Metrics• Client satisfaction and service experience

• Appointment management efficiency

• Accuracy in billing and records

• Professional communication with clients