Front Office Assistant

Job Brief:

We are eagerly looking for Front Office Associate who represents the hotel to the guest throughout all stages of the guest's stay. Determine a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special request whenever possible. Verifies the guest's payment method and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Prerequisites:

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Property Management System is an advantage. Should be willing to take up different shifts in rotation.