a.      

Patients :

*        

To give right information to the patients. e.g. for the doctors

timing, OPD Schedule.

*        

To generate registration Number for patients who required

investigations / hospitalization or doctor’s consultation.

*        

To make admission for patients who need hospitalization allotting

them the entitled category if they are from TPA / Panel otherwise if cash

patient room allotted as per requirement.

*        

To give

appointments to the patients who call for the same.

*        

Admissions to be made as hospital and consultant cases only with

supportive documents.

*        

While allotting the room, inform the patients about the charges as

well explain the difference in Doctor’s visit, investigations etc.

*        

To check bed status at night whether patient is physically on right

bed or not as shown by the software system.

*        

Patient’s movement from higher to lower category and lower to higher

category if required is to be supported with documents approved by the

concerned.

*        

To allot extra room for patient’s attendant.

*        

To transfer patient as and when informed by the sister and make

changes in IP file also after receiving in writing.

b.      

Others :

*        

Handling of EPBAX (incoming & outgoing calls). Handling queries

over the phone or escalating the calls to the concern departments or to the

right person (In the absence of Back Office Staff).

*        

To take out list for consultants every morning for their records.

*        

To check all telephone lines in Morning & Evening hour, if found

faulty inform maintenance to do the needful.

*      To handle outpatient billing.