The job profile for a Front Office position at a spa typically involves a range of administrative and customer service responsibilities to ensure smooth operations and excellent guest experiences. Here's a detailed breakdown:

1. Customer Service:

• Greet clients warmly as they arrive at the spa.
• Assist clients in scheduling appointments, either in person, over the phone, or via email.
• Answer inquiries regarding services, pricing, and availability.
• Provide information about spa facilities, programs, and staff members.
• Handle and resolve customer complaints or concerns professionally and efficiently.

1. Appointment Management:

• Manage the appointment calendar and ensure that bookings are accurate and appropriately spaced.
• Confirm appointments and follow up with clients regarding any changes or cancellations.
• Coordinate with the spa's therapists and other staff to ensure that appointments are properly scheduled and managed.

1. Administrative Duties:

• Maintain cleanliness and organization of the front desk area.
• Handle cash and credit card transactions, including processing payments and issuing receipts.
• Maintain records of client information, including contact details, preferences, and appointment history.
• Assist in inventory management and ordering of supplies as needed.
• Assist in basic accounting tasks, such as reconciling daily sales and preparing deposits.

1. Sales and Upselling:

• Promote spa services, packages, and retail products to clients.
• Encourage clients to rebook appointments and recommend additional services based on their needs and preferences.
• Meet sales targets and contribute to revenue generation for the spa.

1. Communication and Coordination:

• Communicate effectively with other spa staff members to ensure seamless coordination of services.
• Relay relevant information to therapists regarding client preferences, special requests, or health considerations.
• Collaborate with other departments, such as housekeeping or maintenance, to address any facility-related issues or concerns.

1. Knowledge and Compliance:

• Stay informed about spa services, treatments, and promotions to provide accurate information to clients.
• Adhere to spa policies and procedures, including those related to health, safety, and sanitation.
• Maintain confidentiality of client information and adhere to privacy regulations.

1. Multitasking and Flexibility:

• Handle multiple tasks simultaneously, such as answering phones, checking in clients, and assisting with inquiries.
• Adapt to changing priorities and unexpected situations to ensure excellent service delivery.

Overall, a Front Office role in a spa requires a combination of customer service skills, organizational abilities, and a friendly demeanor to create a welcoming and efficient environment for spa guests.