Front Office Executive

Kashyap Business Solutions

Kalyan Nagar, Bengaluru/Bangalore

₹12,000 - ₹18,000 monthly*

Fixed

12000 - ₹15000

Average Incentives*

3,000

Earning Potential

18,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 1 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

86 applicants

Job Description

The job profile for a Front Office position at a spa typically involves a range of administrative and customer service responsibilities to ensure smooth operations and excellent guest experiences. Here's a detailed breakdown:

  1. Customer Service:
  • Greet clients warmly as they arrive at the spa.
  • Assist clients in scheduling appointments, either in person, over the phone, or via email.
  • Answer inquiries regarding services, pricing, and availability.
  • Provide information about spa facilities, programs, and staff members.
  • Handle and resolve customer complaints or concerns professionally and efficiently.
  1. Appointment Management:
  • Manage the appointment calendar and ensure that bookings are accurate and appropriately spaced.
  • Confirm appointments and follow up with clients regarding any changes or cancellations.
  • Coordinate with the spa's therapists and other staff to ensure that appointments are properly scheduled and managed.
  1. Administrative Duties:
  • Maintain cleanliness and organization of the front desk area.
  • Handle cash and credit card transactions, including processing payments and issuing receipts.
  • Maintain records of client information, including contact details, preferences, and appointment history.
  • Assist in inventory management and ordering of supplies as needed.
  • Assist in basic accounting tasks, such as reconciling daily sales and preparing deposits.
  1. Sales and Upselling:
  • Promote spa services, packages, and retail products to clients.
  • Encourage clients to rebook appointments and recommend additional services based on their needs and preferences.
  • Meet sales targets and contribute to revenue generation for the spa.
  1. Communication and Coordination:
  • Communicate effectively with other spa staff members to ensure seamless coordination of services.
  • Relay relevant information to therapists regarding client preferences, special requests, or health considerations.
  • Collaborate with other departments, such as housekeeping or maintenance, to address any facility-related issues or concerns.
  1. Knowledge and Compliance:
  • Stay informed about spa services, treatments, and promotions to provide accurate information to clients.
  • Adhere to spa policies and procedures, including those related to health, safety, and sanitation.
  • Maintain confidentiality of client information and adhere to privacy regulations.
  1. Multitasking and Flexibility:
  • Handle multiple tasks simultaneously, such as answering phones, checking in clients, and assisting with inquiries.
  • Adapt to changing priorities and unexpected situations to ensure excellent service delivery.

Overall, a Front Office role in a spa requires a combination of customer service skills, organizational abilities, and a friendly demeanor to create a welcoming and efficient environment for spa guests.

Job role

Work location

1st Block HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka, India

Department

Admin / Back Office / Computer Operator

Role / Category

Front Office / Receptionist

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Past role/category experience

Admin, Front Office & Guest Services, Front Office / Receptionist

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Kannada, Hindi

Degree/ Specialisation

Any Bachelor

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Kashyap Business Solutions

Address

1st Block HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka, India

Job posted by Kashyap Business Solutions

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