Front Office Executive

Front Office Executive – Roles & Responsibilities1. Customer Greeting & Reception

• Warmly welcome customers and visitors.
• Maintain a positive and professional front-desk presence.
• Guide visitors to the appropriate department or person.

2. Handling Customer Support Calls

• Answer incoming calls politely and professionally.
• Provide accurate information about company products and services.
• Transfer calls to the concerned department when required.

3. Customer Query Management

• Listen carefully to customer questions and concerns.
• Provide clear and correct solutions.
• Record and follow up on pending queries.
• Escalate complex issues to the concerned team.

4. Appointment & Meeting Coordination

• Schedule and confirm appointments.
• Inform relevant staff about visitor arrivals.
• Maintain visitor logs and records.

5. Administrative Support

• Maintain front office cleanliness and organization.
• Handle courier services and mail.
• Assist with basic office documentation.

6. Customer Relationship Support

• Ensure every customer leaves with a positive experience.
• Collect customer feedback when required.
• Support customer retention and satisfaction initiatives.