Front Office Executive

About DOT (Dreams of Tomorrow): DOT is a next-generation "Phygital" Study Abroad Ecosystem. We don't just help students get admissions; we handle their Loans, Accommodation, and Careers. We are building a premium brand, and we need someone who can deliver a 5-star experience to every parent and student who walks through our doors.

The Mission: You are the first person a family sees when they enter DOT. Your job is to make them feel comfortable, trust our brand, and ensure the office runs like clockwork.

Key Responsibilities:

• The "Welcome" Experience: Greet students and parents warmly. Ensure they are seated comfortably and offered refreshments immediately.
• Data Gatekeeping: ensuring 100% of visitors fill out our Digital Enquiry Form (via Tablet/QR) before they meet a counselor. This is critical for our business data.
• Traffic Control: Manage the waiting area. If Senior Counselors are busy, keep the family engaged with our brochures or success videos.
• Office Administration: Manage incoming/outgoing couriers (Visa docs are sensitive!), monitor office supplies/stationery, and handle petty cash.
• Communication Hub: Answer incoming landline calls professionally and route them to the right department.
• Ambience: Ensure the reception area, meeting rooms, and counselor cabins are always neat and presentable.

Who We Are Looking For:

• Impeccable Grooming: You present yourself professionally (Corporate/Formal attire is a must).
• Communication: Fluent in English and [Local Language]. You should be soft-spoken but confident.
• Background: Experience in Hotels (Front Desk), Aviation (Cabin Crew/Ground Staff), or Luxury Retail is highly preferred. We value "Service Attitude" over "Office Experience."
• Tech Savvy: Comfortable using Google Calendar, Excel, and WhatsApp Business.
• Patience: Ability to handle anxious parents or crowded waiting rooms with a smile.

Why Join DOT?

• Work in a premium, high-energy startup environment.
• Opportunity to move into Operations or Counseling roles in the future.
• Fixed office timings (No night shifts).