Front Office Executive cum Admin

Hiring: Front Office Executive / Service Coordinator

Who We Are:

Gadgetology Network Pvt. Ltd. is a fast-growing IT hardware service company providing laptop, desktop, and computer repair services across homes and businesses.

Every day we handle:

• On-site technician visits
• Walk-in repairs
• Hardware replacements
• AMC contracts
• Installations & IT support
• 
  

To manage this professionally, we are building a strong front-office operations team.We are not hiring a typical receptionist.

• We are hiring someone who can:
• manage customers
• coordinate technicians
• control daily operations
• support billing & sales
• keep the entire service center organized

If you like responsibility and ownership, this role is for you.

Role ObjectiveTo act as the control center of daily operations — managing customer communication, service scheduling, quotations, billing, and coordination between customers, technicians, and vendors — ensuring smooth workflow and excellent service experience.

You will be the first impression and main point of contact for all customers.

Key Responsibilities:

Customer Experience & Front Desk

• Welcome walk-in customers professionally
• Understand service issues clearly
• Create job cards/tickets in system
• Provide realistic timelines and expectations
• Maintain positive, polite communication at all times
• Ensure customers feel confident and cared for
• Call, WhatsApp & Email ManagementAnswer all incoming calls within 3 rings
• Handle service inquiries and pricing questions
• Convert inquiries into bookings
• Respond to WhatsApp & email messages quickly
• Follow up on missed calls and leads
• Maintain call logs
• Service Coordination & SchedulingPlan daily technician schedules
• Assign field jobs efficiently
• Prioritize urgent cases
• Coordinate pickup & delivery
• Track job status continuously
• Ensure no job is delayed or forgotten
• Follow up with technicians for updates

You are responsible for keeping operations smooth.

• Quotation & Deal SupportPrepare repair/service quotations quickly
• Explain estimates to customers
• Follow up for approvals
• Coordinate parts availability
• Support AMC/upgrade/service plan selling
• Assist in closing deals
• Billing & PaymentsGenerate invoices accurately
• Collect payments (cash/UPI/card/bank)
• Share receipts
• Maintain daily billing records
• Reconcile daily collections
• Track pending payments
• Administration & RecordsMaintain customer database
• Update CRM/job sheets
• Track pending & completed jobs
• Maintain files and reports
• Coordinate vendor orders & materials
• Ensure front desk is organized and professional
• Feedback & Complaint HandlingCall customers post-service for feedback
• Handle complaints calmly
• Escalate serious issues
• Maintain high customer satisfaction

Skills & Qualities Required

• Must-HaveStrong communication (English + Kannada +Hindi)
• Confident phone handling
• Basic Excel & computer knowledge
• Organized & detail-oriented
• Multitasking ability
• Professional appearance & behavior
• Problem-solving mindset
• Personality FitResponsible
• Fast learner
• Calm under pressure
• Ownership mindset
• Friendly but firm
• QualificationAny Graduate / Diploma / PUC
• 0–1 years experience (service center/front desk/admin/sales coordinator preferred)
• Freshers with strong communication can apply
• 
  

Salary & Growth

Salary: ₹13,000/month + incentives

Benefits:

• Performance bonus
• Incentives on deal closing/AMC sales
• Stable full-time job
• Skill training
• Growth to Senior Coordinator / Operations Lead

Training PeriodTwo months training period (60 Days)

Compensation during training period: ₹10000/- 

Male Candidates only

Why Join Gadetology Network private limited?

• Structured system & SOPs
• Professional work environment
• Growth opportunities
• Respect & stability
• Learning exposure to operations & business
• Long-term career path

This is not just a desk job, This is an operations leadership role in training.