Front Office Manager

Job Title:

Front Office & Clinic Admin Executive (Ayurveda Wellness Center)

Location:

JP Nagar, Bangalore (Swastha Life)

Role Overview:

We are looking for a smart, well-spoken, and proactive Front Office Executive who can manage patient interactions, appointments, and contribute to clinic growth through strong communication and basic sales skills.

Key Responsibilities:

1. Front Office & Patient Handling

• Attend incoming calls and WhatsApp enquiries
• Schedule and manage appointments efficiently
• Welcome patients and ensure a smooth clinic experience
• Maintain patient records and follow-ups

2. Patient Conversion & Upselling

• Explain treatment plans (basic level)
• Suggest relevant therapies/packages to walk-in patients
• Convert enquiry calls into confirmed appointments
• Follow up with leads from ads and campaigns

3. Clinic Operations & Admin

• Manage billing, cash handling, and daily collections
• Maintain basic accounts and reports
• Coordinate with therapists and doctor for scheduling
• Ensure smooth day-to-day clinic operations

4. Digital & Lead Management

• Respond to Instagram/Facebook ad enquiries
• Track leads and maintain follow-up system
• Convert leads into consultations

5. (Bonus Skill – Preferred)

• Assist in basic social media posting (Reels, stories, WhatsApp updates)
• Coordinate simple content (before/after, testimonials, etc.)

Required Skills:

• Good communication (English + Kannada preferred)
• Presentable and confident personality
• Basic sales mindset (very important)
• Familiar with WhatsApp, Excel, and basic computer use
• Ability to handle patients with empathy

Experience:

• 1–3 years in clinic, hospital, wellness center, or front office role
• (Freshers with strong communication can also be considered)