Front Office Manager

The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest or client experiences, managing staff, and maintaining a welcoming and professional environment. This position is key to promoting the organization’s image and efficiency.

• Key Responsibilities:1. Customer Service:Welcome and greet visitors, guests, and clients in a friendly manner.
• Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
• Ensure a seamless check-in/check-out process (if applicable).
• Act as the point of contact for escalated concerns.
• 2. Team Management:Supervise, train, and evaluate front desk staff, including receptionists and concierge team.
• Schedule staff shifts and manage workloads to ensure adequate coverage.
• Conduct regular team meetings to communicate updates, expectations, and feedback.
• 3. Administrative Duties:Manage front office operations and workflows, including appointment scheduling and correspondence.
• Maintain accurate records of visitors, inquiries, and daily operations.
• Ensure adherence to company policies and procedures.
• 4. Operations Oversight:Monitor front desk cleanliness, organization, and functionality.
• Manage inventory of office supplies and order replacements as needed.
• Ensure all equipment, such as telephones and computers, are operational and well-maintained.
• 5. Coordination and Communication:Collaborate with other departments (e.g., housekeeping, maintenance, or sales) to meet customer needs.
• Communicate effectively with staff, leadership, and external stakeholders.
• 6. Compliance and Safety:Ensure compliance with safety regulations and protocols in the front office area.
• Handle sensitive information, such as guest data, with discretion and security.