General Manager – Operations & Business Development

We are looking for a results-driven and versatile General Manager to lead overall business operations, drive growth, and ensure service excellence across multiple verticals — including Annual Maintenance Contracts (AMC), MEP Services, AV Technologies, Fire Safety Systems, Surveillance & Security Solutions, and Active & Passive Control Systems.

The ideal candidate will possess a strong combination of strategic leadership, operational efficiency, and technical knowledge in infrastructure services, IT systems, and building technology integration.

Key Responsibilities

Operational Leadership

• Oversee end-to-end operations for AMC, MEP, AV, Fire Safety, Security, and Control Systems projects.
• Ensure timely project delivery, cost control, and adherence to quality standards.
• Develop and standardize procedures for installation, testing, and commissioning.
• Manage preventive maintenance and facility management programs for client sites.
• Drive safety, compliance, and sustainability initiatives across all verticals.

Business Strategy & Growth

• Formulate strategies for business expansion and service diversification.
• Identify and pursue new market opportunities in enterprise, industrial, and institutional sectors.
• Lead tendering, project costing, and contract negotiations to ensure profitability.
• Build and maintain long-term relationships with key clients, consultants, and OEMs.

Team Management & Leadership

• Lead multidisciplinary teams — engineering, projects, service, and sales.
• Foster a culture of accountability, innovation, and technical excellence.
• Plan manpower, monitor performance metrics, and ensure continuous skill development.

Financial & Administrative Oversight

• Manage P&L, revenue targets, and operational budgets.
• Oversee procurement, vendor management, and inventory planning.
• Implement ERP/CRM systems for efficient project tracking and reporting.

Technical Skills & Expertise

• Strong understanding of Active and Passive Control Systems including:
• Active: Data & networking devices, switches, routers, firewalls, CCTV systems, IP surveillance, access control, PA systems, fire alarm panels, and AV controllers.
• Passive: Structured cabling (CAT6/CAT7, fiber optics), patch panels, racks, conduits, cable trays, and enclosures.
• Proficiency in MEP systems – electrical, HVAC, plumbing, and associated controls.
• In-depth knowledge of Fire Safety Systems – extinguishers, alarm panels, sprinklers, VESDA, and suppression systems.
• Experience in AV technologies – displays, conferencing, digital signage, and control automation.
• Strong grounding in Facility Management & AMC operations – preventive maintenance, SLAs, and asset management.
• Capable of reading and interpreting AutoCAD drawings, BOQs, and technical specifications.
• Skilled in MS Office, Excel reporting, and ERP/CRM systems.

Required Experience & Qualifications

• Bachelor’s Degree in Electrical / Electronics / Mechanical / Instrumentation Engineering.
• MBA / PGDM in Operations or Business Management (preferred).
• Minimum 10 years of experience, including at least 5 years in a leadership role handling MEP, IT infrastructure, Fire & Security, or Facility Management projects.
• Proven ability to manage large-scale projects, multi-vendor coordination, and service operations.
• Strong negotiation, analytical, and client relationship skills.

Personal Attributes

• Strategic thinker with strong execution capability.
• Excellent communication and leadership qualities.
• Customer-centric approach with focus on quality and service delivery.
• Ability to manage cross-functional teams in a fast-paced environment.

What We Offer

• A leadership position with autonomy to shape business operations and strategy.
• Competitive salary package with performance-based incentives.
• Exposure to multidisciplinary technologies and enterprise-level clients.
• Growth-oriented, professional, and collaborative work culture.