General Restaurant Manager

Key Result Areas (Performance Indicators):

·      Sales Target vs Achievement

·      Process Compliance Score (Self and Team)

·      Team Building and Training

·      Customer Satisfaction (Review Scores, Negative Instances etc)

Dashboard and Review Protocol:

·      Weekly Sales Dialogue with MD (One to One, Every Monday):

o  Last Week Sales Analysis (Comparison with a week before, same week last year, target sales etc)

o  Food and Liquor Break-up

o  Channel wise Break-up

o  What went right / What went wrong

o  Initiatives planned for this week

o  Support Required from MD

·      Monthly Performance Dialogue (With all HODs, Monthly Review)

o  Monthly Sales Analysis (Comparison with last month, same month last year, target)

o  Manager wise Sales Break-up (What went right / What went wrong)

o  Food and Liquor Break-up, Channel wise Break-up, Special Events Analysis

o  Marketing Analysis (Campaigns, ROAS, Plan for next Month)

o  Process Compliance (Data from Last Month, explanations from low achievers, this month plan)

o  Kitchen Performance (% Food Cost, % Pour Cost, Target vs Actual)