JOB DESCRIPTION ASSISTANT CAFÉ MANAGER-L1&L2 KRA: 1. Executing company’s objectives in the region 2. Ensure store compliance with company’s operational procedures 3. Lead, motivate & develop team to maximize profits 4. Drive customer focus through service standards in area Knowledge, Skills & Abilities:  Excellent communication & influencing skill  Result oriented  Financial awareness & understanding of P&L  Ability to analyze reports  Sales & marketing orientation  Planning & organizational skills  Building & developing high performance team  Operating system & internet skills Qualifications: Exposure:  BHM graduate/ Diploma/ any relevant degree or with relevant experience.  1.6 - 5 years of experience in handling multiple F&B units  Retail or related industry exposure  Age Limit from 18 to 30 years. Duties & Responsibilities: Financial:  Supervise an individual outlet.  Maximize Café sales performance and drive profits.  Sales forecasting and apportioning targets across teams.  Assuring the Timely & Accurate indent is placed for the café.  Wastage control measures. Timely forecast of the stock in order to ensure the smooth operation of the cafe. HR/ L&D Management:  Motivating the team to ensure the sales target in met.  Grievance handling & solving issues.  Ensure the Training Certification of team members. Process Indicators:  Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).  Ensuring the Quality Audits done on day to day basis.  Integrity cost controllable & Waste Management. Customer orientation:  Ensure all the Customer complaints are resolved.  Analysis of Customer database complaints & drive the footfall in the cafes.  Ensuring the Training norms are met.  Ensuring 90% score in the Management Visit Report. Authority  Issue Coach & Counsel to Team members/OT