Guest Relations Executive

Patient Experience & Coordination

• Serve as the primary contact for patients throughout their journey, ensuring they feel informed and supported at every step
• Prepare patients for appointments by confirming documentation, intake details, and treatment readiness
• Help patients understand scheduling, next steps, and what to expect across consultations, tests, and procedures
• Provide reassurance, answer common process questions, and direct medical-specific queries appropriately

Scheduling & Treatment Logistics

• Oversee the full clinic schedule, optimizing provider time and ensuring appointments flow efficiently
• Coordinate timelines for treatment cycles
• Resolve scheduling issues quickly and ensure updates are accurately reflected in the EMR and patient portal
• Anticipate bottlenecks or conflicts and escalate to the clinical team when needed

Clinic Operations & Communication

• Manage day-to-day operational needs including inventory requests, treatment room readiness, and supply ordering
• Maintain high responsiveness across phone, email, and messaging channels
• Act as a communication bridge between patients, clinic staff, and HQ functions such as billing and operations
• Support in-clinic community events, patient engagement activities

Billing & Administrative Support

• Address basic financial queries such as payments, estimates, and statements
• Coordinate with central teams on insurance and billing exceptions
• Ensure patient information and documentation is consistently accurate and up to date in the EMR