Guest Service Agent
4PS India
Guest Service Agent
4PS India
Indira Nagar, Bengaluru/Bangalore
₹16,000 - ₹23,000 monthly
Fixed
₹16000 - ₹23000
Earning Potential
₹23,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
15 applicants
Benefits include: Annual Bonus, PF, Health Insurance
Job Description
What You Will Do:
- Act as the central contact point for guest inquiries via phone, email, and web.
- Handle orders, reservations, menu queries, and guide guests through online processes.
- Resolve complaints, collect feedback, and ensure guest satisfaction.
- Communicate with departments to deliver a seamless guest experience, aligned with 4P’s values: Compassion – Authenticity – Kaizen – Omotenashi.
Requirements:
- Strong English communication and basic computer skills.
- 6 days/week, 8-hour rotating shifts (9 AM–10 PM), including weekends/holidays.
- Teamwork, problem-solving, patience, empathy, and adaptability under pressure.
- Work from office (Backend team), not restaurant-based.
Job role
Work location
Pizza 4P's Indiranagar, No.3275/A, 12th Main Rd, HAL 2nd Stage, Ward 72, Domlur, Bengaluru, Karnataka 560038, India
Department
Restaurant / Hospitality / Tourism
Role / Category
Front Office & Guest Services
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Skills
Customer complaints, Backend operations, Social media management, Reservation, Customer care, Booking Management, Social media platforms management, Customer inquiries, Customer queries, Social media monitoring, Customer Grievance Handling, Customer Query Resolution
English level
Good (Intermediate / Advanced) English
Age limit
18 - 25 years
Gender
Any gender
About company
Name
4PS India
Address
Pizza 4P's Indiranagar, No.3275/A, 12th Main Rd, HAL 2nd Stage, Ward 72, Domlur, Bengaluru, Karnataka 560038, India
Job posted by 4PS India
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