Guest Service Associate

ROLES AND RESPONSIBILITIES

·       Box Office (Ticket Counter)

·       Selling movie tickets using POS (Point of Sale) systems.

·       Explaining showtimes, seat availability, and pricing to customers.

·       Handling cash and digital payments accurately.

·       F&B (Food & Beverage) Counters

·       Food & Beverage (F&B) service: Take orders, serve snacks & drinks at counters or to seats (in‑seat service), upsell items, maintain inventory & manage POS (point of sale) equipment

·       Taking orders for snacks, beverages, and combos.

·       Preparing/serving popcorn, drinks, etc.

·       Maintaining hygiene and inventory.

·       Suggestive selling (upselling combos or premium items).

·       Ushering & Auditorium Management

·       Checking tickets and guiding guests to their seats.

·       Ensuring that auditoriums are clean, lights/sound are working, and guests are seated properly.

·       Managing crowd flow during entry and exit.

·       Guest Interaction

·       Greeting customers, answering basic queries, helping with seat directions, washrooms, etc.

·       Handling minor customer complaints or escalating them to a supervisor.

·       Ensuring a welcoming and professional environment.

·       Customer interaction & hospitality: Greet customers at each touchpoint (entrances, ticket counters, auditorium exits). Maintain a friendly, helpful.

·       Supervising entry / exit: Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions).