Guest Service Associate

Adhering to work timing and duty roster assigned by the Restaurant Manager • Wear the prescribed uniform, while on duty, to maintain uniformity of appearance at outlet. • Adhering to the grooming and personal hygiene standards. • Customer Relations (Greeting with a Smile, Welcoming, Thanking, Answering to customer queries/Hospitality) • Taking Orders from walk-In and take away customers • Cash Desk Operation & Cash Settlements from the customers • Adhering to all the SOP’s at the outlet level • Up selling with various add-ons & beverages • Maintaining Outlet Hygiene and Cleanliness • To ensure BOH area is clean and neatly maintained and the FOH is neatly organized • To ensure the cutlery and crockery are neatly washed and available to customers as per SOP’s • Should ensure that company assets provided to the store are well maintained • Escalate integrity issues • Escalate Customer Complaints to the Restaurant In charge.

Knowledge, Skills & Abilities:

• Effective communication & influencing skills

• Ability to work in a Team

• Excellent customer handling skills

• Customer Service orientation