Guest Services Executive

- Welcoming guests / Customers as they arrive

- Acting as the point of reference for guests who need assistance or information and attending to their requirements

- Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

- Answering the phone and make reservations, taking and distributing messages or mail and redirecting calls and responding to inquiries

- Handling complaints and resolving issues in a timely and professional manner

- Processing payments and maintaining accurate records

- Coordinating with housekeeping and maintenance staff to ensure front office is clean and all Acs / Fans / Lights / Bulbs are functioning properly

- Ensure maintaining a clean and organized front desk area

- Providing information about the Company and its amenities

- Ensuring customer satisfaction

- Updation of customer contact information

- Escalate to the reporting manager about any issue 

- Maintenance of Registers at the Front Desk Viz. Movement Register / Visitors / Attendance Registers

- Party Hall & Guest Room bookings