Your role in detail

Responsible for the performance of floor boys.

● Organizes and facilitates the room making process.

● Daily allocation of rooms and deep cleaning tasks to team members.

● Responsible for the cleanliness of guest rooms, corridors and heart of the house area of

the floor.

● HK Supervisor will be responsible for checking 80 rooms daily with common area.

● Ensures that the entire operation is performed as per the laid down standards.

● Manage guest requests, including VIP amenities and communicating them to the

relevant team members.

● Report maintenance issues to the R & M team.

● HK supervisor will be responsible for all the customers complaints and CSAT.

● Routine inspection of guest bedrooms to ensure they meet standards.

● Achieve positive outcomes from guest queries in a timely and efficient manner.