Inside Sales & Customer Executive

About the Role:

We have an exciting opportunity for an Inside Sales & Customer Executive at Bangalore’s one and only Vegan

Bakery. If you enjoy connecting with customers, are passionate about great service, and love talking about food

(especially baked goods!), this role is perfect for you.

You will play a key role in managing customer interactions across phone, chat, and email, handling website and

app orders, resolving queries, and ensuring customers have an outstanding experience from order to delivery.

Candidates from the Hospitality Industry, F&B, FoodTech Company are highly preferred.

Key Responsibilities:

• Communicate with customers via phone, email, and chat

• Handle incoming calls related to order status, delivery, and product queries

• Make post-delivery calls to gather feedback and understand customer experience

• Coordinate with internal teams to provide order and delivery updates

• Handle customer issues from Swiggy and Zomato

• Manage escalations professionally and ensure timely resolutions

• Take phone orders while offering excellent customer service

• Calculate product costing when required

• Handle website, corporate, and social media orders

• Coordinate with production and delivery teams to ensure order accuracy and on-time delivery

• Provide strong administrative support as needed

Required Experience & Qualifications:

• Minimum 3 years of overall work experience, with 2 years in Sales & Customer Service

• At least 1 year of experience in the hospitality sector ,F&B, FoodTech Company

• Excellent spoken and written English communication skills

• Degree or diploma is preferred

• Proficient in computer use – experience with chat tools, CRMs, email, POS or billing systems

• Strong customer service, interpersonal, and organizational skills

Benefits:

• Learning opportunities in a fast-growing vegan brand

• Performance-based perks and bonuses

• Daily food and tea provided

• Health insurance and PF after successful completion of 3-month probation

• Supportive and flexible work environment

Salary:

₹30,000 – ₹35,000 per month + up to ₹20,000 in sales incentives

Schedule:

• Day shift

• 6-day work week

• 10-hour workdays