Primary point of contact for IT service levels and issues for customer, Global IT CSM & business DPE. Support overall customer relationship and customer satisfaction Responsible for Security and audit compliance, reviews & actions Coordinating customer calls, generating ticket id through ticketing tool, assigning engineers, end-to-end following up with engineers and various cross-functional teams and providing faster resolution of customers' issues. Can reply to customers' mail. Good Knowledge about Laptops servicing, Hardware troubleshooting Good communication skills, spoken and written (both) The candidate shall have a prior experience of at least 1-3 years in the said profile Fresher’s can also apply with strong interpersonal and communication skills and strong excel knowledge.