International BPO Executive

*IGT BPO* is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of the company's client base. Answer all basic and customer contacts as well as more complex customer problems .

*Job description*

Primary Job Responsibility:

·      Understands the various computer screens and how to utilize them effectively

·      Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

·      Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

·      Adheres to all company and specific Contact Center policies and procedures

·      Completes any work as assigned by Management

*Eligibility*

·      6 months BPO or Travel experience

·      Bachelor's Degree or Undergraduate

·      Excellent Written and spoken communication, business technical writing

·      Computer Skills ability/experience using computer applications

·      Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

·      Open to work in a Voice and Chat environment.