International BPO Executive

Roles & Responsibilities :

Act as the first point of contact for our professionals and customers in United States and Canada

Shift timings : 08:00 PM to 05:00 AM

Be a product expert, assisting new and existing professionals with queries related to our offerings.

Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns.

Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets.

Handle unresolved questions and escalate issues when necessary.

Identify and execute sales opportunities where applicable.

Ensure all Customer Success KPIs are consistently met.

Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).

Maintain high levels of service delivery and customer satisfaction.