International BPO Executive (Chat Process)
247.ai
International BPO Executive (Chat Process)
247.ai
Marathahalli, Bengaluru/Bangalore
₹16,000 - ₹30,000 monthly
Fixed
₹16000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
105 applicants
Benefits include: Overtime Pay, Annual Bonus, PF
Job Description
- Roles and Responsibilities:Respond to customer queries via live chat or email in a professional, courteous, and timely manner.
- Understand customer needs and provide accurate information or resolve issues efficiently.
- Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone.
- Document all customer interactions clearly and concisely in the system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain product knowledge and stay updated on service offerings, policies, and procedures.
- Meet performance metrics such as response time, resolution time, and customer satisfaction.
- Ensure a high level of customer satisfaction through proactive support and empathetic communication.
Job role
Work location
Marathahalli, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Customer Support - Non Voice / Chat, Customer Support - International Voice Process, Customer Support - Non Voice
Skills
English grammar, Communication, English proficiency, International BPO
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
247.ai
Address
Marathahalli, Bengaluru, Karnataka, India
Job posted by 247.ai
Show all