International Voice Process Agent

We are looking for a dynamic and customer-focused International Voice Process Associate to handle inbound and outbound calls with global clients. The candidate should possess excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities:

Handle inbound and outbound calls from international customers.

Provide accurate information about products and services.

Resolve customer queries and complaints in a timely manner.

Maintain high levels of customer satisfaction and service quality.

Update customer information and call details in CRM systems.

Meet individual and team performance targets (KPI/SLAs).

Follow communication scripts and company guidelines.