International Voice Process Agent

Roles & Responsibilities

• Handle inbound and outbound calls from UK customers

• Address customer queries and provide timely resolutions

• Maintain accurate documentation of customer interactions

• Ensure high levels of customer satisfaction and quality compliance

• Meet assigned performance and service-level targets

Skills & Requirements

• Excellent verbal communication skills in English

• Clear accent and customer-focused attitude

• Willingness to work in UK shift timings

• Basic computer knowledge

• Minimum qualification: 10th standard pass

• Freshers encouraged to apply; prior international voice experience is an advantage