International Voice Process Agent

Greetings from IntouchCX!

We are currently hiring for International Voice Process (Customer Support Executive).

Contact Details:

HR: Prabhavathi

Phone: 7483273683 / 8147091044

Email: Prabhavathi.v@intouchcx.com

Interview Details:

Days: Monday Friday

Time: 10:00 AM 3:00 PM IST

Venue:

IntouchCX, No. 92/1B, Konappana Agrahara,

Electronic City Phase 1, Bangalore 560100

Landmark: Opposite to Kauvery Hospital

Interview Mode: Face-to-Face (Bangalore Location)

If youre interested in this opportunity, please contact HR Prabhavathi directly at 7483273683 or send your updated CV to Prabhavathi.v@intouchcx.com.

Role Overview:

This role involves handling inbound and outbound calls for international customers, assisting them with their queries, issues, and requests in a professional and courteous manner.

Responsibilities:

• Engage with international customers via voice calls to resolve queries and provide support.
• Deliver exceptional customer service and ensure customer satisfaction through effective communication.
• Accurately diagnose issues and provide appropriate solutions.
• Build rapport and maintain a positive relationship with customers.
• Adhere to process guidelines and achieve assigned targets.
• Maintain professionalism and empathy in all interactions.

Critical Skills:

• Excellent verbal communication skills with clear pronunciation and good grammar.
• Ability to listen actively and respond effectively to customer needs.
• Strong interpersonal and problem-solving skills.
• Willingness to work in rotational shifts, including evenings, weekends, and holidays.
• Comfortable working in a fast-paced, international environment.

Educational & Experience Requirements:

• Minimum qualification: Plus 2 (12th pass); Graduation is an added advantage.
• Minimum 6 months of customer service experience preferred (Voice process experience is a plus).
• Must successfully pass a background check.
• Experience in BPO industry will be an advantage.

Perks & Benefits:

• 2-way cab facility and meals provided.
• Attractive incentives and attendance bonuses.
• Opportunity to work in a dynamic and growing organization.

How to Apply:

To schedule your interview, kindly contact HR Prabhavathi at 7483273683 or send your updated resume to Prabhavathi.v@intouchcx.com.