International Voice Process Agent

Job Title: Customer Support Associate

Location: Pune, India

Experience Required: Minimum 6 months of relevant experience in an international voice process or customer support role and min 1 year of experience if blended role.

Qualification: Undergraduate or above

Roles and Responsibilities:

• Handle international inbound customer calls with professionalism and empathy
• Resolve queries related to billing, technical issues, and general service inquiries
• Deliver high-quality customer service by ensuring first-call resolution where possible
• Actively listen to customer concerns and provide appropriate, timely solutions
• Maintain accurate and detailed records of customer interactions in internal systems
• Follow standard procedures for escalations and support requests
• Participate in training sessions and stay updated on product and process knowledge

Skills Required:

• Excellent spoken English with strong communication and comprehension skills
• Strong customer service orientation and problem-solving abilities
• Comfortable working in rotational shifts, including night shifts
• Basic computer proficiency and familiarity with customer service tools
• Ability to multitask and work in a team environment
• 2-way cab facility for safe and convenient travel
• Loyalty bonus of INR 20,000
• Ample opportunities for learning, development, and career growth
• 5-day work week with rotational week offs or sat sun fix offs (depending on LOB)

Contact Number -9630413511 Soniya HR