Greetings from IntouchCX !

Urgent Hiring | International Voice - Apply Now!

We are currently Hiring for International Voice and Semi-voice Process

Customer Service Associate

Contact Details: HR - Shikta

Mobile number : 8147091054

Email ID : shikta.shriya@intouchcx.com

Immediate Joiners Required

The role of Customer Support Associate (CSA), will be responsible for:

• Having daily interactions with the customer to handle issues from
• end to end via call
• Going the extra mile to engage customers in solving issues and
• ensuring satisfaction
• Quickly and effectively building rapport with customers while
• diagnosing and resolving issues
• Providing white glove service and having the ability to provide an
• overall excellent customer experience
• Managing customer expectations regarding estimated response
• times

Requirements:-

• An obligation to deliver exceptional customer service
• Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
• Actively read the player, and show empathy and patience
• Ensure policies and procedures are followed on calls and Discord tickets

Critical Skills:-

• Above average verbal and written communication skills - ability to
• speak accurately, using proper grammar, and good enunciation
• Ability to show high emotional intelligence by remaining calm under
• pressure while solving the customers concerns
• Ability to listen attentively and to use information provided by clients to
• tailor responses and actions to meet the clients specific needs
• Ability to learn new skills and quickly absorb and interpret new
• information, products, and features from the perspective of the
• customer

Educational/Work Experience and Requirements

• Must have minimum 6 months experience in customer support
• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus

Benefits:-

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

To schedule your interview kindly Contact

HR Shikta - Call/WhatsApp your CV on 8147091054 or Email to shikta.shriya@intouchcx.com