International Voice Process Agent

• Professionally manage inbound and outbound international customer calls. 
• Ensure compliance with company policies and procedures during all customer interactions. 
• Execute assigned tasks in line with the latest work instructions and process updates. 
• Troubleshoot and resolve customer issues effectively and efficiently. 
• Achieve daily productivity and quality targets consistently. 
• Accurately document all customer interactions in the designated platform. 
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. 
• Ensure compliance with data integrity guidelines and the company’s information security policies 

kills & Experience:

• Have at least 2 + years of prior international call center experience.

• Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage) - Preferrable

• Should have excellent communication skills, active listening skills, good typing and MS office proficiency

• Open to work in US shift (India night shift)

• Open to work from office (all days)

PUC/ Diploma/graduate.