IT Support Engineer

Job description· Installing, configuring, and maintaining desktop computers, laptops, servers and related hardware. maintaining and trouble shooting Networking LAN and WiFi, Routers and Firewalls will be added advantage...This is an on field Job to work at the customer site locations

·   Troubleshooting hardware and software issues and resolving problems.

·   Responding to user inquiries and providing technical support via phone, email, or in-person.

·   Installing, configuring, and upgrading operating systems and software.

·   Managing and monitoring the performance of desktop systems and ensuring their optimal functioning.

·   Performing hardware and software upgrades, as well as security patches.

·   Documenting hardware and software configurations, maintenance procedures, and user guides.

·   Collaborating with other IT teams to resolve complex technical issues and support projects.

·   Maintaining inventory of hardware and software assets.

·   Staying up-to-date with the latest technology developments and industry standards.

Qualifications:

·   Strong technical skills and experience with desktop hardware, software, Networking LAN and WiFi, Firewall, switches and operating systems.

·   Excellent problem-solving and analytical abilities.

·   Excellent written and verbal communication skills.

·   Ability to prioritize tasks and work under pressure.

·   Good organizational skills and attention to detail.

·   Knowledge of industry standards and best practices.

·   Prior experience in a desktop support role is desirable.