JC Home Delivery Lead

1. Responsible for Jio Home Delivery (JHD) in JC Operation,

2. Manage and supervise various outbound channels to ensure high service,levels for JHD customers,

3. Recruit, train & deploy outbound direct sales agents in JC area as,per the given target,

4. Monitor refresher training on JHD process and product knowledge to,agents,

5. Drive Lead Acceptance & Lead Delivery on day to today basis,

6. Ensure JC Level Master Configurations on JHD platform - Agents,,Stores, PIN Codes, Products,

7. JC territory planning to ensure 100% manning coverage,

8. Supervise and manage General Trade & Own Store promoters (xDSS) for,Home Delivery,

9. Propose improvements to ensure augmented customer experience,

10. Monitor and gather competition/industry plan, initiatives, policies, and best practices.