Lead Trainer

Job Description

Job Title Lead - Sales Training

Language Proficiency Fluent in Hindi, English

Minimum Experience Minimum 2 years and maximum 6 years as a Trainer/Senior Trainer/Lead Trainer

Preferred Industry Sales, Telesales, and Customer Experience

(preferably in logistics, transportation, or related sectors)

Qualification Graduate

Skills Required

Expertise in sales training and delivery, especially in Telesales and Customer Care

Ability to develop training content and deliver engaging presentations

Knowledge of adult learning principles and training methodologies

Strong communication, coaching, facilitation, and interpersonal skills

Ability to conduct performance gap analysis and run improvement programs

Strong analytical skills for measuring training impact on performance metrics

Customer handling skills and objection-handling expertise

Number of Working Days 6 Days a Week (Mon to Sat)

Travel Requirement Yes

Location Bangalore - Work from Office

Key Responsibilities

1. Conduct New Hire Training physically / virtually and ensure smooth onboarding for new Brokerage employees

2. Drive the Learning Journey for new hires

3. Deliver refresher training, product and process updates, and value-add sessions for both new and existing employees

4. Conduct Job Knowledge Quiz (JKQ) to reinforce knowledge

5. Conduct and monitor Nesting/OJT periods to ensure successful transition of new hires from training to live environment, including close performance monitoring

6. Conduct skills-based training to enhance sales, customer care, and telecalling capabilities

7. Provide monitoring, mentoring, and coaching to improve individual and team performance

8. Track and measure the efficacy of training programs conducted

9. Collaborate with the stakeholders

10. Monthly field visits with the Sales team on-field

11. Maintain training reports and documentation

12. Awareness of Training Models and Methods