Logistics & Customer Support Executive

🔹 Key Responsibilities

Here’s what you can include in the job description:

• Handle booking of B2B shipments with logistics partners and transporters.
• Coordinate order dispatch, pickup scheduling, and delivery tracking.
• Manage customer and client communication regarding order updates.
• Resolve shipment issues and coordinate returns or claims.
• Maintain records of shipments, invoices, and order documentation.
• Collaborate with the sales and warehouse teams for smooth operations.
• Provide prompt and professional customer support via phone, email, or WhatsApp.

🔹 Ideal Candidate Profile

• Education: Graduate in any discipline (preferred: BBA, B.Com, BA).
• Experience: Fresher to 2 years (training can be provided).
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Skills:

• Good communication and email etiquette
• Basic Excel or Google Sheets
• Understanding of logistics or order management (preferred, not mandatory)
• Organized and detail-oriented
• Gender Preference: Female