Manager - Operation & CRM

Project Coordination: Overseeing construction progress, handovers, facility readiness.

• Customer Relations: Handling client queries, possession processes, and complaint resolution.
• Vendor Management: Coordinating with contractors, suppliers, facility vendors.
• Financial Understanding: Basic knowledge of budgets, payment tracking, and cost optimization, Invoice analysing . 
• Regulatory Compliance: Awareness of RERA, OC/CC, legal documentation, and local municipal approvals.

Technology: Familiarity with ERP/CRM systems, MS Office, and real estate management software.

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• Strong communication (written & verbal).
• Negotiation and conflict-resolution ability.
• Team management and leadership.
• Problem-solving and decision-making skills.
• Ability to multitask and work under deadlines.

Good Hands on Excel and related work’s.  

• Willingness to travel to project sites regularly.
• Ability to work with cross-functional teams (sales, legal, finance, construction).
• High ethical standards and integrity.
• Knowledge of local market dynamics (suppliers, labor, customer expectations).

Responsibilities:

• Oversee daily operations of residential/commercial projects.
• Manage possession, handover, and facility management processes.
• Coordinate with contractors/vendors for timely completion of works.
• Ensure compliance with statutory/legal norms.
• Coordinate with REW/Developers to review and understand invoices, and follow up on pending payments and related services. 
• Handle client escalations and ensure service excellence.
• Coordinate with RWA/Developers to complete snags, handover processes, and any pending works related to our properties.
• Prepare MIS reports / Dashboard and update management / Client on progress in the prescribed timelines.
• TEAM MANAGMENT
• Project visit .