Network Support Engineer

Responsibilities

• Identify incident patterns and drive for problem resolution.
• Drive continuous improvements of the networking service, drive automation to manage the scale and continue to optimize the efforts through appropriate tooling and automation.
• Respond to high priority incidents, troubleshoot with engineers from various groups, gather and provide forensic data for security-based incidents, and create post-mortem documentation as needed.
• Provide technical expertise to perform root cause analysis of service interrupting incidents; develop and implement strategies to prevent recurrence.

Qualifications

• 5+ Years of relevant experience in networking technologies driving large scale, date driven projects is highly desirable.
• In-depth experience with TCP/IP and packet sniffers
• Working knowledge of BGP, OSPF
• Experience with the following technologies must have, Routing & Switching 
• Configuring Routers / Switches / Firewalls / Load balancers
• Strong working experience on Cisco / Juniper / F5 / Arista platforms
• Experience with Networking OS, including EOS, IOS, IOS-XR, NXOS, JUNOS and SONiC
• Understanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLD
• Using existing procedures and tooling, develop and safely complete network changes
• Participate in operational rotations providing break-fix support
• Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
• Provide on-call support services as needed, job duties are varied and complex, needing independent judgment (nights, weekends, holidays)