Operation Executive

1. Inventory Management & Supply Chain

• Fabric & Stock Ordering: Monitor inventory levels of uniforms, raw fabrics, and accessories. Forecast demand and place timely orders with vendors to prevent stockouts.
• Receiving & Organization: Receive shipments, verify packing slips against purchase orders, and organize stock in the back-of-house and sales floor.
• Auditing: Conduct regular cycle counts and annual physical inventory audits to ensure data accuracy in our POS system.
• Vendor Relations: Maintain relationships with fabric suppliers and manufacturers to negotiate delivery times and resolve shipping discrepancies.

2. Customization & Printing Order Management

• Workflow Coordination: Manage the end-to-end process for custom orders (embroidery, screen printing, and heat press).
• Quality Control: Review work orders for accuracy regarding logo placement, colors, and spelling before production. Inspect finished goods to ensure they meet quality standards.
• Timeline Management: Liaise between the customer and the printing team (or third-party printers) to ensure deadlines are met.
• Pickup & Delivery: Notify customers when orders are ready and coordinate shipping or in-store pickups.

3. Sales & Customer Support

• Floor Assistance: Assist the sales team during peak hours by measuring customers, helping with fittings, and answering product questions.
• Transaction Processing: Operate the Point of Sale (POS) system to process purchases, returns, and special orders.
• Client Communication: Answer phone calls and emails regarding order status, stock availability, and general inquiries.

Experience: 1-3 years of experience in retail operations, inventory management, or administrative roles. Experience in the apparel or textile industry is a plus.

• Organizational Skills: Exceptional attention to detail. You must be able to track multiple custom orders and fabric shipments simultaneously without letting things slip through the cracks.
• Technical Proficiency: Comfortable using inventory management software, POS systems, and Microsoft Excel/Google Sheets.
• Communication: Strong verbal and written communication skills for interacting with suppliers, printers, and customers.
• Physical Requirements: Ability to lift up to [e.g., 30-40 lbs] (boxes of fabric/uniforms) and stand for extended periods.