Operation Executive

About the Team

The SBO Operations team at Navi is the engine that powers our internal execution. By managing and optimizing key processes across functions, the team ensures that every part of the business runs smoothly and efficiently. Their work forms the backbone of Navi’s ability to consistently deliver high-quality products and services at scale - enabling speed, accuracy, and reliability across customer journeys and internal workflows.

About the Role

Executive II - Operations, Data Research and Insights Team

The Data Research and Insights Team (DRAI) plays a pivotal role in supporting the Collections and Recovery teams by reconnecting with customers and increasing contactability. Acting as a specialized support function, the DRAI helps bridge critical information gaps and ensures every reachable opportunity contributes to business recovery.

The team is driven by innovation, data intelligence, and strategic problem-solving; constantly exploring smarter, compliant, and customer-centric methods to identify alternate methods to re-establish communication with customers.

In this role, you’ll be part of a dynamic and forward-thinking team that combines analytical skills, attention to detail, and collaboration to enhance recovery outcomes and process efficiency. The DRAI team thrives on curiosity, ownership, and continuous improvement, ensuring our efforts directly translate into business impact while upholding the highest standards of compliance and empathy.

Key Responsibilities

• Information Retrieval: Utilize open-source intelligence and research methodologies to identify and reconstruct comprehensive customer profiles, including updated contact and demographic data.
• Digital Intelligence Mapping: Evaluate and interpret digital footprints across diversified platforms to establish verified communication channels and residential updates.
• Validate Information: Once customer information is obtained, ensure it is accurate, verified, and validated before submitting for further use.
• Adhere to Compliance Standards: Uphold strict adherence to company policies, data privacy regulations, and RBI-mandated compliance requirements during all tracing and research activities.
• Continuous Improvement: Explore innovative tools, techniques, and open-source methods to improve trace success rates and overall efficiency.

Must Haves

We are looking for a curious, analytical, and proactive individual who can own the tracing and validation of customer information end-to-end while ensuring compliance and operational excellence. The ideal candidate will bring a blend of investigative skills, process orientation, and collaboration mindset, along with a problem-solving attitude.

• Analytical & Detail-Oriented: Strong ability to analyze data, digital footprints, and information sources to extract actionable insights with precision.
• Process Ownership: Ability to identify gaps, validate information, and streamline processes to enhance efficiency and accuracy.
• Tech & Tools Savvy: Comfortable using online tools, databases, and open-source intelligence platforms.
• Problem-Solving & Innovation: Curious and proactive, constantly exploring smarter ways to trace and validate customer information.
• Adaptability & Agility: Thrives in fast-paced environments and is comfortable handling evolving workflows and dynamic priorities.

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our CultureAt Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.