DEVA SPORTS ACADEMY

Job Title: Manager

Job Description: 

We are seeking an organized and dynamic Manager to oversee the day-to-day operations of our Sports Coaching Academy. This role combines leadership, sports management, and client booking responsibilities, ensuring the smooth delivery of our coaching programs for both youth and adult clients. The ideal candidate will be highly motivated, with strong interpersonal skills and a passion for sports, fitness, and customer service.

Key Responsibilities:

Operational Management:

• Oversee daily operations of the sports academy, ensuring the efficient delivery of coaching programs.

• Manage academy staff, including coaches and administrative personnel.

• Ensure the safety, well-being, and satisfaction of all participants, both youth and adult.

Adult Booking Coordination:

• Handle inquiries, bookings, and scheduling for adult coaching sessions, ensuring seamless client experiences.

• Develop personalised fitness and coaching plans based on client needs and goals.

• Maintain up-to-date booking records and manage session calendars for clients.

• Communicate effectively with clients regarding booking confirmations, cancellations, and rescheduling requests.

Customer Service:

• Provide exceptional customer service to both new and existing clients, resolving any issues or concerns in a timely manner.

• Foster strong relationships with clients to promote retention and satisfaction.

Administrative Duties:

• Manage administrative tasks such as scheduling, client records, and payment processing.

• Assist with marketing efforts, including promoting coaching programs and events to attract new clients.

• Monitor and report on academy performance, including attendance, client feedback, and financial metrics.

Program Development:

• Collaborate with coaches to develop and refine coaching programs, ensuring they meet the needs of participants.

• Continuously improve and adapt adult coaching offerings based on client feedback and trends in the sports industry.

Requirements:

• Proven experience in sports management, coaching, or a related field.

• Strong organizational and multitasking abilities.

• Excellent communication skills, both written and verbal.

• Ability to manage scheduling software and booking platforms.

• Customer-focused with a passion for enhancing the fitness experience for clients.

• Leadership skills with the ability to motivate and manage a diverse team.

• A strong understanding of sports coaching principles and fitness training.

• Ability to handle administrative tasks efficiently.

Preferred Qualifications:

• Experience in managing a sports academy or coaching business.

• Knowledge of sports programs and coaching techniques for various age groups, particularly adults.

• Proficiency in using scheduling and booking management software.

Job Type: full-time

Location: E-CITY Phase 1

If you are passionate about sports, leadership, and creating exceptional coaching experiences, we encourage you to apply and join our team!