Operations Coordinator

About the role:

Swifty is Bengaluru’s newest personal errand & pickup–delivery service, where customers book small tasks (grocery, documents, medicines, repairs, parcels, etc.).

We need a smart, responsible Operations Coordinator to manage daily tasks, assign runners, track work, and ensure smooth customer experience.

⸻

✔ Responsibilities

• Receive customer tasks on WhatsApp Business & phone

• Understand task details and assign to the nearest available runner

• Track runners live and ensure timely completion of tasks

• Maintain proper records:

– Task start time

– Store-entry & exit time

– Billing sheet

– Cash collected / paid out

• Handle customer updates, queries & after-service feedback

• Ensure accurate billing according to Swifty pricing guidelines

• Coordinate with vendors, shops, pharmacies etc. when required

• Make sure cash collected by runners is submitted daily

• Maintain discipline, attendance & performance of runners

• Report any delays, issues, complaints immediately

• Help build SOPs, improve operations & support the founder

⸻

✔ Skills Required

• Strong communication (Kannada + Hindi/English)

• Experience in logistics / hyperlocal delivery operations (preferred)

• Ability to coordinate runners and manage multiple tasks together

• Basic WhatsApp, phone, and Google Sheets usage

• Good problem-solving & customer handling skills

• Honest, reliable, punctual, and calm under pressure

⸻

✔ Eligibility

• Experience in Dunzo / Swiggy Genie / Porter / Shadowfax / courier operations preferred

• Minimum 1–2 years experience in logistics or field coordination

• Must know Bengaluru routes

• Two-wheeler optional (not required)

⸻

✔ Shift & Salary

• Day shift (full-time)

• Attractive salary + performance incentives

• Weekly off + festival bonus

⸻

✔ Why Join Swifty?

• Fast-growing startup with high customer demand

• Easy work, supportive environment

• Opportunity to grow into Senior Operations Manager as company expands