Operations Lead

Service Fulfillment & Customer Coordination

• Understand customer requirements & assign suitable service providers
• Manage daily service requests, schedules, and follow-ups
• Handle escalations & ensure prompt resolution
• Maintain high service quality & customer satisfaction

Onboarding & Training of Service Providers

• Source & onboard domestic workers/caregivers/housekeeping staff
• Verify documents, conduct profile checks, explain work expectations
• Support training on behavior, communication, hygiene & safety

Field & Ground Operations

• Meet service partners & customers when required
• Conduct surprise checks & performance reviews
• Ensure standard protocols and grooming guidelines are followed

Quality & Process Improvement

• Collect feedback & implement improvement loops
• Maintain operational trackers & assist in building SOPs
• Adopt tools & CRM systems for smooth operations

Qualifications

• 0–2 years experience in operations / customer support / HR coordination / field management
• Fresh graduates with strong leadership drive and people skills can apply
• Preferable: Experience in staffing, hospitality, service sector, or early-stage startups

Skills & Traits

• We Value strong communication & people-handling skills (English, Hindi & Kannada)
• Street-smart, resourceful & proactive
• Ownership mindset & willingness to learn
• Comfort with field work + on-ground execution (not only desk work)
• Basic Excel/Google Sheets comfort
• Empathy for customers and professionals

What You’ll Gain

• Ground-level startup exposure
• Fast career growth into city ops / supply head roles
• Experience building trust-driven systems for the Indian home-services ecosystem
• Leadership & people management learning
• Opportunity to solve a real problem for thousands of families & workers

Success Metrics

• Customer satisfaction & repeat usage
• On-time service allocation & lower complaints
• Quality onboarding & workforce retention
• Process discipline & data accuracy

Who Should Apply?

• Hustlers, doers, and learners
• Mission-driven, empathetic individuals
• People who want to build and grow with a startup