Operations Lead

Operations Associate – Service Fulfillment & Ground Operations

Location: Founder’s Office / Field Operations

Company: Serve U Better

Serve U Better is a tech-enabled home care & domestic services platform connecting families with verified caregivers, patient care professionals, housekeeping staff, and home support workers across India.

We are looking for high-energy operators who can manage people, solve real-world problems, and build trust-driven service systems from the ground up.

Role Overview: You will be the bridge between customers, service professionals, and operations, ensuring smooth service delivery and exceptional customer experience.

This is a hands-on startup role involving coordination, field execution, onboarding, and quality management.

📌 Key Responsibilities

✅ Service Fulfillment & Customer Coordination

• Understand customer requirements and assign suitable service professionals
• Manage daily service requests, schedules, and follow-ups
• Handle escalations and ensure quick resolution
• Maintain high service quality and customer satisfaction

✅ Onboarding & Training of Service Providers

• Source and onboard caregivers, domestic workers & housekeeping staff
• Verify documents and conduct profile validation
• Explain job expectations and service standards
• Support training on healthcare basics, hygiene, communication & safety

✅ Field & Ground Operations

• Meet service partners and customers when required
• Conduct surprise quality checks & performance reviews
• Ensure grooming, behavior, and service protocols are followed

✅ Quality & Process Improvement

• Collect feedback and implement improvement loops
• Maintain operational trackers and reporting dashboards
• Assist in building SOPs and scalable processes
• Use CRM/tools for smooth service operations

🎓 Qualifications

• 0–2 years experience in Operations / Customer Support / HR Coordination / Field Management
• Fresh graduates with strong leadership drive are encouraged to apply
• Preferred background: Staffing, Hospitality, Service Industry, or Startups

🌟 Skills & Traits

• We ValueStrong communication & people-handling skills
• (English, Hindi & Kannada preferred)
• Street-smart, proactive & solution-oriented
• Ownership mindset with willingness to learn
• Comfortable with field + on-ground execution
• Basic Excel / Google Sheets knowledge
• Basic design or documentation skills
• High empathy toward customers & service professionals

🚀 What You’ll Gain

• Real startup & ground operations exposure
• Fast-track growth into City Operations / Supply Lead roles
• Experience building India’s trust-driven home services ecosystem
• Leadership & people management learning
• Opportunity to solve real problems impacting thousands of families & workers
• Direct exposure to founders & decision-making

📊 Success Metrics

• Customer satisfaction & repeat usage
• On-time service fulfillment
• Reduced complaints & escalations
• Workforce retention & onboarding quality
• Process discipline & data accuracy

💛 Who Should Apply?Hustlers, doers & problem-solvers

• Mission-driven individuals
• People who want to build, not just work, in a startup.