Operations Manager

As an Operations Manager at Fresh Platter, you will ensure seamless day-to-day operations across warehousing, logistics, and processing, driving efficiency, accuracy, and accountability at every level. Your key responsibilities include:

1)  Warehouse Management

·        Oversee all daily operations including receiving, storage, grading, and dispatch of goods.

·        Coordinate inbound and outbound logistics to ensure smooth, timely flow of materials.

·        Manage labor for loading/unloading, enforcing safety and productivity standards.

· Continuously optimize warehouse layout and processes for efficiency and throughput.

2)      Material Processing and Quality

·       Supervise fruit handling and material processing to meet Fresh Platter’s quality benchmarks.

·        Work closely with quality teams to minimize damage and ensure export-grade output.

·        Drive improvements in packaging, handling, and sorting systems.

3)      Logistics and Distribution

·        Plan and coordinate daily truck schedules for dispatches and empty crate returns.

·        Track vehicle and driver performance, ensuring on-time deliveries and cost control.

·        Collaborate with transport partners for route optimization and freight cost reduction.

4)      Data Management and Reporting

·        Maintain accurate digital records of inventory, dispatches, crate movement, and material flow.

·        Generate daily, weekly, and monthly MIS reports for management review.

·        Use Zoho Books and Trace360 (crate traceability) to maintain operational transparency.

5)       Team Leadership and Development

·        Lead and motivate warehouse and logistics teams, setting clear KPIs and accountability metrics.

·        Conduct  regular reviews, training,   and cross-functional coordination with procurement and finance.

·        Build a culture of discipline, responsibility, and continuous improvement.

6)      Compliance and Safety

·        Enforce health, hygiene, and safety protocols across the warehouse and loading zones.

·        Ensure proper documentation and compliance with company and statutory requirements.

7)       Continuous Improvement & Technology

·        Identify and implement process improvements using data-driven analysis.

·        Leverage automation tools and digital systems (Zoho, Trace360, etc.) to streamline operations.

·        Work with R&D and management teams to pilot new technologies for efficiency and scalability.

8)       Ownership & Accountability

·        Take complete ownership of daily operational results — volume handled, costs, and team productivity.

·        Resolve on-ground challenges proactively, ensuring management bandwidth is focused on growth and strategy.