Patient Care Coordinator

Location: Bengaluru, Karnataka

Department: Operations

Reporting To: Operations Manager / In-Charge

Urgent Hiring

Job PurposeThe Patient Care Coordinator (PCC) is an Assistant Manager–level role focused on the seamless execution of home healthcare services. This is a field-heavy role requiring daily travel to meet clients and staff, ensuring personalized care delivery at the point of service.

• Key ResponsibilitiesField Operations & Client EngagementConduct daily face-to-face meetings with patients and families to assess needs and ensure service quality
• Perform regular on-site visits to supervise Care Assistants and Nursing Assistants
• Conduct shadow home visits to audit quality of care and identify improvement areas
• Travel approximately 80 km per day across Bengaluru to manage assigned zones
• Operational LeadershipOversee the complete home healthcare service cycle from initial assessment to ongoing delivery
• Monitor appointments and ensure appropriate staff deployment based on patient medical stability
• Handle real-time escalations from patients and staff in the field
• Act as deputy to the Operations Manager when required
• Reporting & DocumentationEnsure completion of medical case files, consents, and progress notes as per defined TATs
• Prepare weekly reports using Google Sheets and Excel on patient care efficiency and first-visit conversions
• Coordinate with the finance team for patient invoicing and payment collections
• Person SpecificationEssential RequirementsBachelor’s degree in Healthcare, Business, or a related field
• Experience in healthcare administration and meeting service targets
• Fluency in Kannada, Tamil, English, and Hindi
• Willingness to travel extensively (approx. 80 km/day)
• Proficiency in Microsoft Excel, Google Sheets, and CRM tools
• Core CompetenciesStrong interpersonal and communication skills
• High standards of integrity and confidentiality
• Ability to resolve operational cancellations and staffing challenges
• Work Schedule9-hour shifts with flexible timings between 8:00 AM and 8:00 PM
• On-call availability required for urgent patient or staff escalations

Additional Requrements: Two Wheeler and DL.