Patient Care Executive

A. Patient Admissions and Registration

● Specialty Patient Triage: Guide patients through the specific registration requirements for their specialty department, ensuring all necessary prerequisites (e.g., initial reports, consultation notes) are in place.

● Documentation Management: Accurately complete all admission and discharge documentation, including insurance pre-authorizations, financial counseling referrals, and consent forms.

● System Entry: Ensure precise and timely entry of patient data into the Hospital Management System (HMS), including demographic information, insurance details, and specialty service codes.

B. Appointment & Resource Coordination

● Specialist Scheduling: Manage the complex scheduling of multiple appointments, including consultations with various super specialists, diagnostic tests (e.g., MRI, PET scans), and minor procedures.

● OT/Procedure Coordination: Liaise directly with Operating Theater (OT) schedulers, Cath Lab, and procedure units to block time and coordinate the patient's pre-operative preparations.

● Financial Counseling: Act as the initial bridge to the finance department, explaining estimated costs, assisting with the fee payment process, and clarifying billing inquiries.

C. Communication and Service Excellence

● Service Concierge: Proactively communicate wait times, scheduling changes, and logistical information. Address patient and family concerns with a high level of empathy, particularly during periods of stress related to complex illnesses.

● Discharge Facilitation: Coordinate all aspects of patient discharge, ensuring the patient receives the final Discharge Summary, follow-up instructions, and necessary prescriptions.

● Feedback & Quality: Encourage patients to complete satisfaction surveys and provide feedback (e.g., Google Review), contributing to the hospital's continuous quality improvement initiatives.