POD Manager

Job Title: POD Manager

CTC: ₹34,000 (In-hand ₹30,200)

Employment Type: On-roll

Other Benefits: As per company policy

Job Summary: We are looking for proactive and detail-oriented POD Managers to oversee day-to-day operations of food delivery units across multiple cities. The ideal candidate will be responsible for ensuring a seamless customer experience, operational efficiency, team performance, and compliance with food safety standards.

• Key Responsibilities:1. Customer Experience & Quality Control Ensure all food & beverage SOPs are strictly implemented and followed.
• Conduct regular food quality and quantity checks at the unit.
• Maintain high restaurant and section food ratings.
• Minimize dispatch-related errors and ensure timely pickups.
• Audit hygiene, food safety, and cleanliness as per guidelines.
• Ensure all food products are within shelf life and 100% available to serve.
• 2. Operational Excellence Achieve defined Audit targets and CAPD goals (AR_P, O_D & Prep Time).
• Coordinate closely with field operations for delivery execution.
• Forecast sales and ensure accurate indenting.
• Monitor daily inventory and follow proper GRN processes.
• Share daily reports as per brand SOP.
• 3. Financial & Cost Management Achieve Annual Operating Plan (AOP) for all controllable costs.
• Monitor and control food cost and wastage.
• Follow opening and closing checklists diligently.
• Optimize manpower and ensure efficient labour utilization.
• Manage petty cash and reduce unnecessary expenses.
• 4. People Management Conduct daily briefings, one-on-one sessions, and RNR (Rewards & Recognition) activities.
• Ensure high standards of personal hygiene among team members.
• Drive employee engagement and retention initiatives.
• Train team members on SOPs and prepare them for future roles.
• Prepare and manage team duty rosters.
• 5. Brand & Marketing Support local store marketing (LSM) for new product launches and order growth campaigns.
• Ensure brand consistency and SOP implementation at the unit level.
• Key Skills Required: Strong leadership and team management abilities
• Operational process orientation
• Knowledge of food safety and hygiene standards
• Cost control and inventory management
• Analytical and report-driven mindset
• Excellent communication and coordination skills
• Summary of Key Metrics: Team Management & Roster Planning
• P&L and Cost Control
• Food Quality & Audit
• Customer Feedback Analysis
• Inventory & Wastage Management

If you are passionate about operations, people management, and food quality, and are looking to make an impact in a fast-paced food delivery environment, we encourage you to apply!