Product Advisor

As a Product Advisor – Retail, you’ll be the face (and voice) of Shaadi.com to our customers   . Whether over the phone or at one of our walk-in centres, your role is to guide people  through one of the most important journeys of their lives — finding a life partner — and  help them make the most of our premium offerings. 

 What You’ll Do 

• Call prospective customers from provided leads and pitch relevant Shaadi.com  premium services 

• Convert free members to paid members by following our proven sales process • Update call notes, follow-ups, and call outcomes in the system in real time • Follow up with potential leads and track conversions with persistence and care • Meet daily/weekly/monthly call volumes, talk time & revenue targets • Handle walk-ins (if assigned) — engage with them, explain features, & convert to  premium 

• Maintain all customer interaction records and documentation accurately • Appear for regular performance check-ins and continue learning & growing 

 What You’ll Bring 

• 6+ months of telesales or outbound calling experience 

• Smart selling approach — persuasive yet consultative 

• Strong communication skills (spoken + written) in English + any Indian language • Clear diction and confident speech 

• High energy, target orientation, and resilience under pressure 

 Why You’ll Love Working Here 

• Dynamic, performance-driven culture 

• Transparent targets + real rewards + daily hustle 

• Regular incentives, shoutouts, and career growth 

• A tight-knit team that works hard and celebrates harder