Property Manager

Resident Manager – Student Living

Zolo | Student Living

Create a place students feel at home — and parents feel at peace.

Why this role exists

Student living is expanding across cities.

More students are choosing managed accommodation that offers not just a room — but safety, structure, and community.

Students are living away from home for the first time.

Parents are trusting us with responsibility.

In this environment, warmth alone is not enough.

Discipline alone is not enough.

This role exists to create a student-friendly property that feels safe, responsive, and structured — where students feel supported and parents feel assured.

Your mandate is clear:

-Maintain a safe, disciplined, and welcoming student environment

-Respond quickly to operational and safety concerns

-Build a culture of respectful behaviour within the property

-Ensure incidents and complaints are documented and reported properly

-Strengthen parent and student trust in the property

This is not a caretaker role. It is a ground-level leadership role.

About Zolo – Student Living

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living and student living creates safe, structured environments where students can focus and grow.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for

Deliver Service With Smile

-Greet students warmly and consistently

-Maintain positive and approachable body language

-Stay visible within the property

-Handle conflicts calmly

-Speak respectfully while correcting behaviour

Deliver Service With Speed

-Acknowledge complaints immediately

-Coordinate quickly with maintenance and housekeeping

-Follow up until resolution

-Communicate timelines clearly

-Prioritize urgent issues (water, electricity, safety)

Create Service for Wow

-Welcome new students warmly

-Encourage participation in activities

-Organise small engagement initiatives

-Notice student milestones

-Convert complaint recovery into positive moments

Maintain Discipline & Boundaries

-Enforce property rules consistently

-Address disturbances professionally

-Handle conflicts fairly

-Maintain safety standards

-Communicate expectations clearly

Ensure Documentation & Incident Reporting Discipline

-Log complaints and incidents clearly

-Report serious matters to HO on time

-Track follow-ups systematically

-Maintain communication records where required

-Document disciplinary actions properly

Who this role is for

You will likely thrive here if:

You are naturally approachable

You can stay calm during conflicts

You are comfortable setting boundaries

You take responsibility seriously

You are disciplined in follow-ups

You can balance friendliness with authority

Experience we value

-0–2 years of experience in operations, hospitality, customer service, or student-facing roles

-Freshers with strong ownership mindset are welcome

-Strong communication skills

-Comfort handling people and minor conflicts

-Basic documentation and reporting discipline

Hospitality background is not mandatory. Maturity and responsibility matter more.

The impact you will have

-You will shape the daily living environment of students.

-You will influence parent trust and retention.

-And you will help ensure the property runs with structure, safety, and warmth.

Why join now

Student Living is expanding rapidly.

As we grow, strong on-ground leadership will define the difference between chaos and structure.

If you want to lead responsibly at a young stage of your career — this is the right moment.