Quality Analyst

Job Description:

• Monitor performance in accordance to SOP through Audits.
• Analyze quality standards and customer experiences. 
• Identify trends
• Recommend preventative/corrective actions to enhance overall quality.
• Create detailed reports 
• Maintain quality assurance policies and procedures.
• Work with Sales and Operations Executives, Leads and Supervisors and other stakeholders to define quality benchmarks and align product with user expectations.
• Requirement Analysis: Review requirements to understand quality criteria.
• Develop strategies for functional, regression, performance.
• Model behavior and audit to ensure optimal user experience.
• Investigate the source of quality problems. 

Requirement and skills:

• Graduate; additional qualifications will be a plus.
• Proficient in English (oral and written). Must be able to understand and communicate in proper English.
• People person
• Good communication skills and with zeal to build carrier in retail sales
• Excellent negotiation skills.
• Problem-solving skills
• Customer service orientation
• Excellent Execution skills
• Flexible for any shifts
• Flexible to travel between 3 units