Quality Analyst - Call Auditor
Reckoning Services Private Limited
Quality Analyst - Call Auditor
Reckoning Services Private Limited
Koramangala, Bengaluru/Bangalore
₹20,000 - ₹35,000 monthly
Fixed
₹20000 - ₹35000
Earning Potential
₹35,000
Work from Office
Full Time
Night Shift
Min. 6 months
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
200+ applicants
Benefits include: 5 working days
Job Description
We are looking for a detail-oriented Quality Analyst with strong English communication skills and experience in quality - CALL assurance. The role involves monitoring agent-customer interactions over call , identifying areas for improvement, and preparing QA reports using Excel.
Key Responsibilities:
- Evaluate calls/chats for quality and compliance.
- Provide actionable feedback to improve performance.
- Generate daily/weekly/monthly QA reports.Collaborate with trainers and team leads.
- Participate in calibration sessions and maintain QA records.
Job role
Work location
Koramangala, Bengaluru, Karnataka, India
Department
Quality Assurance
Role / Category
Quality Assurance - Other
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
English level
Basic English
Age limit
22 - 34 years
Gender
Any gender
About company
Name
Reckoning Services Private Limited
Address
Koramangala, Bengaluru, Karnataka, India
Job posted by Reckoning Services Private Limited
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