Quality Team Lead
Teleperformance
Quality Team Lead
Teleperformance
Bengaluru/Bangalore
₹25,000 - ₹45,000 monthly
Fixed
₹25000 - ₹45000
Earning Potential
₹45,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
160 applicants
Benefits include: PF, Flexible Working Hours, Health Insurance
Job Description
Hiring for QTL.
- Quality Lead, Handling Team, Conduct quality audits, call monitoring, and QC activities to ensure adherence to quality standards.
- Provide training on quality tools such as KPI, TNA, TNI, PIP, OJT, RCA, CRT, Coaching.
- Monitor CSAT scores and identify areas for improvement through feedback mechanisms like CRM systems.
- Perform quality analysis using 7QC methodology and provide insights for process enhancements.
- Collaborate with cross-functional teams to implement quality initiatives.
Contact: 9449900327
Job role
Work location
Bengaluru, Karnataka, India
Department
Operations
Role / Category
Operations Quality Control
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 3 years
Education
Graduate
Skills
Team management, Quality assurance, Team building, Team handling, Team building abilities, Quality control management, Total quality management, Quality audit, Manage quality assurance, Team goal-setting, Team assessment, Quality control analytics
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Teleperformance
Address
Bengaluru, Karnataka, India
Job posted by Teleperformance
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